First Class:)

While reading the article, I recalled how most of the times, I would be one of the followers rather than the leader. Leadership has never really been my thing... In any case, the article was quite interesting. One thing I was quite sure of, (and what my discussion group was quite sure of) was that it focused on American leaders and not Japanese leaders. In order to achieve good performances, Japanese leaders would probably have a tense look to pressure their followers, and not a great big smile. But if the 'Japanese tradition' did change, and leaders were to be more friendly and lovable, maybe our GNH levels wouldn't be as low as they are right now. I wonder, though, how many leaders in Japan are willing to make the change... Not a lot, I suppose...

This video clip became quite famous when it came out! A Southwest Airlines' flight attendant making his emergency instruction announcement. Might have to do with Herb Kelleher and his style of working!